Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the must have less than ten (10) miles on the odometer, and it must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging as well. You'll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Starting a Return

To start a return, you can contact us at support@Scaffold Lift.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Scaffold Lift is not responsible for the shipping cost of the package returned by the customers themselves. You can always contact us for any return question at support@Scaffold Lift.com.

Non-Returnable Items

• Product from Unauthorized Reseller
• The damage is caused by human
• Special order
• Sale items or gift cards
• Giveaways or free items

Shipping and Handling fee for non-quality issue return

• All Model Scaffold Lift s: $260/pc for a return
• Chain Lock, Phone Holder, and Mirrors: $15/pc for a return
• Front and Rear Basket, Front Rack, and Saddlebag: $20/pc for a return
• Batteries: $30/pc for a return

Exchange for new model (Only for Non-quality Products)

This term is only for the unworn, unopened package, unused, and the must have less than ten (10) miles on the odometer.

• Within 30 days-Same model but different color: $260/pc for the return
• Within 30 days-Different model: $260/pc for the return and must pay the corresponding price difference
• Over 30 days: Not allowed for an exchange

Refund

• Quality issues: Accept full refund & partial refund, (Please contact us as soon as possible) support@Scaffold Lift.com
• Receive wrong goods: FREE to exchange or full refund (Please contact us as soon as possible) support@Scaffold Lift.com
• Damaged or missing accessories: Free to send accessories or accept a partial refund
• The customer cancels the order before the package is shipped: 10% of the total amount will be deducted as a processing fee
• The customer cancels the order after the package is shipped: Customers need to pay $260 shipping charge per (Deduct $260/item when making refund)
• About refund difference price: 1. Partial refund of the difference price within 7 days 2. Not acceptable (can send free gift) over 7 days Note: Scaffold Lift has the right to organize any promotional activities and has the final right to interpret the discounted prices of the activities
• Change delivery address: Customers need to pay an extra $30 per item
• Customers refuse to accept the package: $260 shipping charge per item or the customer needs to pay an extra $260 for resend

Attention

All the aforementioned policies are subject to the company's discretion and may change without prior notice. Please ensure to review the policies before initiating any return, exchange, or refund request.